Information

CONTACT US
If you prefer to place your order on the phone or are having problems with site please feel free to contact us at 916-446-0673 Monday thru Friday 9:00 am to 5:00 pm Western Standard Time.
If you have product questions, need additional information or pictures you can email us questions@artoftoys.com and we will assist you as soon as possible. As we build this site we would love your feedback and suggestions to make it easier to use and make it a fun experience!
 
ART AVAILABILITY
Art Of Toys is offering many one of a kind artwork pieces and vintage toys. The site is updated daily and artwork is in stock unless otherwise noted. We try to remove or note any sold out items at once. Often artist can create a similar item so if something is no longer showing email us and we will try to help source another creation from artist that is in the same context or inspiration. Understanding that being handmade it will never be exact replica!
Vintage toys- We tend to buy multiple lots of vintage toys (buyer is a compulsive collector) so often we might have several versions of the same item all in different levels of repair- so again if the Howdy Doody you saw on the site last week is gone check with us for we might have another in the gallery.
 
PAYMENT METHOD
Art Of Toys accepts VISA, MasterCard, American Express and Paypal. All charges are processed prior to shipment. Your card will not be charged until we are ready to ship art or toys. Charge will include cost of shipping and sales tax if located in the state of California unless otherwise noted on art site.
 
GIFT WRAP
We love details! Getting a beautiful piece of art or toy wrapped as a gift is our pleasure to send. We wrap in white an tie it up with a  primary grograin ribbon and sticker with our logo so you or the recipient know that this is from Art OF Toys. If you are creating a special gift by combining several items and would like us to wrap as one just put in the comments section or email us.
 
PROVENANCE
A great practice when collecting is to keep track of the provenance of the art or toys. This can be a chore but for most is part of the pleasure of collecting. We will include a basic “Provenance” form for every item in the “Art” and “Vintage” categories and most in “Gift” category. Will include any info we have on hand and history of ownership and artist.  We will list updates on the blog as more info is found or shared from other collectors.
 
ARTIST BIOS
Along with the Provenance form we will include a artist bio as well as a list of any publications that are known to have information about artist.
 
PRICING AND CORRECTIONS
We try to be as accurate as possible but occasionally errors might occur. We reserve the right to make corrections to price and or other information without prior notice. We would notify you first before charging your account if there were any changes that effect your choices. We must protect our artists as well as collectors value and investment in their art.
 
COLORS AND VARIATIONS
We have attempted to duplicate the exact color of all the art on site but in this process we have found from computer to computer or printer to printer the color is not always the same on every monitor. We do photo every art and vintage item to help control the consistency but variations do occur and we hope you embrace these details that add to your one of a kind artwork.
 
SALES TAX
If you are a resident of the state of beautiful sunny California you will be charged Sales Tax on the value of the purchased item. Non residents will not be charged sales tax.
 
SHIPPING CHARGES
We ship out within two business days after receipt of an order. Weekends and Holidays are not considered shipping days. Shipping charges are based on total weight rates as established by UPS. Additional shipping charges for expedited delivery on oversize items may be charged. Will ship best and cheapest method for oversized crated items which will be noted in comments of item, Delivery times can vary depending on the shipping method and your distance from offices in Sacramento, California.
Please make sure your address is correct current shipping address. Delivery is only ensured to the specified address and not to a particular individual.
-UPS requires a signature if - the package is delivered to an apartment, condominium or business
-The package contents are valued at more than $150.
- The driver feels it is not safe to leave package.
 
We will email you a confirmation of shipment with a tracking number.
 
International Orders- Please call us at 916-446-0673 or fax 916-448-4878 or email us questions@artoftoys.com for shipping quote. We love to ship international and will use the best available method to ship. International orders vary depending on the item and origin. All duties and/or taxes are the recipient’s obligation. Please allow up to 10 days for paperwork verification. We are unable to provide an estimate for duty or VAT which will be required upon delivery. Because international orders are subject to special security checks and export regulations we might not be able to ship. We will notify you as long a viable email address is provided.
We will email you a confirmation of shipment with a tracking number.
 
RETURNS
We love the art and toys we offer on this site and want you to be as happy with your purchase. If in any way your expectations were not met and you wish to return or exchange a standard unused item, you may mail the item back to us within 10 business days of receipt. Please repack item very carefully for the artists have many hours of creativity and work into every piece.
Items returned must be in new, unused condition in their original packaging with all accessories, provenance and paperwork.
Return the packing list included with your shipment, confirm that it lists your name, correct address and daytime phone number.
Please write the reason for return on the backside of the packing list.
Insure the entire value of the package for protection against loss or damage and ship to: Art Of Toys 3132 H Street Sacramento, CA 95816
 
All shipping charges are your responsibility. Credit in the amount of purchase price, excluding shipping charges, will be issued to the same credit card account as used in the original purchase. We will credit account upon receipt but please allow at least 24 business days from the date of return for the credit to be processed.